Hotel General Manager
Latham, NY
Full Time
Experienced
Position Overview:
We have an exciting opportunity for an exceptionally talented and motivated General Manager to lead the successful operation of the Hampton Inn & Suites Albany Airport in Latham, NY.
Bring your organizational skills, enthusiasm, and passion for the hotel business to new heights with this role! As the General Manager of the hotel, you will be responsible for the overall management and operation of the property. You will ultimately provide impactful leadership by accomplishing performance objectives focused on hotel business goals -profitability, guest and associate satisfaction, operational efficiencies, and community leadership.
Job Responsibilities:
Qualifications:
We have an exciting opportunity for an exceptionally talented and motivated General Manager to lead the successful operation of the Hampton Inn & Suites Albany Airport in Latham, NY.
Bring your organizational skills, enthusiasm, and passion for the hotel business to new heights with this role! As the General Manager of the hotel, you will be responsible for the overall management and operation of the property. You will ultimately provide impactful leadership by accomplishing performance objectives focused on hotel business goals -profitability, guest and associate satisfaction, operational efficiencies, and community leadership.
Job Responsibilities:
- Ensures all staffing levels are met and plan to ensure such.
- Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention, and conducting regular employee meetings.
- Creates and maintains a positive, professional working environment in the hotel.
- Monitor the profitability of the hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
- Monitor cost and inventory matrixes.
- Creates the Annual Budget for the hotel.
- Actively participates in sales initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
- Forecasts projections weekly.
- Actively participates in creating the annual marketing plan.
- Passes the brand-initiated Quality Assurance inspections with high results. Provides corrective actions for any deficiencies.
- Maintains knowledge of product and service quality standards for the brand. Ensures adherence to brand standards. Ensures all safety standards are being maintained.
- Monitors customer service scores through brand reports, social media and 3rd party sites. Ensure deficiencies are addressed and corrected.
- Ensures best practices are being used in the execution of hiring and training.
- Assists or establishes training and development programs for all associates.
- Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
- Ensures acquisition of competitive talent for the hotel and promotes opportunities to attract and retain a high performing diverse workforce.
- Executes and monitors goals and strategies assigned to the hotel.
- Each associate will adhere to a strict code of providing excellent and consistent service through brand directed initiatives.
- Provide hands on leadership to ensure proper execution of hotel policies and procedures.
- All other duties and special projects as assigned.
Qualifications:
- Previous experience as a General Manager is preferred.
- Brand experience preferred.
- Strong communication skills – written and verbal.
- Ability to work in an organized, efficient manner with an elevated level of accuracy, attention to detail, and follow-through.
- Ability to stay calm and effective under pressure.
- Ability to prioritize responsibilities and multiple competing demands.
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